Returns and Shipping Policy

DOMESTIC SHIPPING:

All purchases are shipped through the United States Postal Service (USPS) unless requested otherwise. All US shipping addresses are charged a $7.99 flat rate fee.All domestic purchases are given a tracking number for shoppers to be able to track their package's delivery date in an email. 5-7 business days is the shipping and processing time. Not including holidays. We are closed Sundays and start processing weekend orders on Monday in the order that they were received.

HOLIDAY SHIPPING:

In order to receive packages by Christmas, orders must be placed by Tuesday, December 17th by 11:59PM CST in order to receive by Christmas. (Once the package has left the Nuance Style House shipping facility your order will be in the control of USPS or UPS). We will continue to ship after December 17th as quickly as possible but cannot guarantee arrival by Christmas per USPS and UPS. 

Lost or Stolen Packages:

Nuance Style House is NOT liable for USPS First Class Mail, priority, and UPS packages that are lost or stolen and will not offer a refund or replacement of merchandise. USPS and UPS packages are insured up to $100 if lost or stolen. If you have an issue with a lost or stolen package you must call your local post office and file a claim or go to USPS.gov to file your claim. 

WE DO NOT CANCEL ORDERS

All items must be returned back to us within 10 days of being purchased with tags attached and receipt at your expense. We do not pay for the return shipping costs. Any item that does not follow our return policy will be shipped back to the customer at their expense. After 10 days, we are unable to accept returns on any purchase.

ALL SALE Items and DISCOUNTED Items are a FINAL SALE.

ONLINE AND IN STORE RETURNED ITEMS ARE ONLY OFFERED STORE CREDIT. WE DO NOT ISSUE CASH/CARD REFUNDS TO YOUR ORIGINAL PAYMENT METHOD. 


Didn't end up LOVING your Nuance Style House purchase? We know that sometimes you can change your mind or that it is best to try a different size or style. All items must be returned to us in the conditioned you received it in. Items must be in their unworn, unwashed, and smoke-free condition with tags attached, within 10 days from the payment date.

Please ship all returns to:

Nuance Style House

11750 W 135th Street #282 Overland Park, KS 66221

STORE CREDIT:

We want you to be able to find something you love. Once you return your items for store credit you will receive an e-mail with a code to use online or in store, or you will be given a gift card with your amount. This gift card can be used online or in person as well. Nuance Style House reserves the right to determine eligibility for returns and to update this policy and any time. If you have any questions regarding our return policy, feel free to call 816-332-1177

FINAL SALE ITEMS:

The following items are final sale and are not eligible for store credit:

  • Any item that was purchased with a discount code/promotion/ sale items
  • Any and all sale items
  • Jewelry
  • Intimates (bralettes, swimwear, bodysuits)
  • Sunglasses
  • Hair Accessories 
  • Monograms and Decals 
  • Any custom made items created from customer donated items

By placing an order with us you agree to these terms and conditions. If you have any further questions about any of these guidelines call us at 816-332-1177 or email us at rachel@urbantique.com.

THANK YOU!